Returns, Refunds & Cancellations

If your Elessence product arrives faulty then please accept our apologies and get in contact within 14 days - we will be happy to either arrange to replace your faulty item or arrange a refund upon its return.

We take great care to ensure your order is packed correctly.  However, if anything is missing please get in contact within 14 days of purchase.

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Under the distance selling regulations, you have 14 days to change your mind and inform us, we will then be happy to refund your money upon return of products in a re-saleable condition. Please note that you are responsible for the cost of returning your products.

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You can return your product here: Elessence 21 Cragg Avenue, Radlett, Herts WD7 8DW.

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If you change your mind after ordering but before you receive your products then still get in contact as soon as possible - if we have already sent out your order you will need to either refuse the package (if sent via courier) or else return it yourself at your own cost. 

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